Complaints and Disputes

We are committed to providing a high-quality, fair and transparent experience for all our participants. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the issue quickly and fairly.

1. How to Make a Complaint
   If you wish to raise a complaint, please contact us using one of the following methods:

• Email: office@olosie.co.uk
• Post: O LOSIE! LTD, Suite 6, C1 Coalport House, Stafford Court, Stafford Park 1, Telford, TF3 3BD
• Contact Form: Available on our Contact Us page
  
  Please include your full name, contact details, competition reference (if applicable), and a clear description of the issue.
  
  We aim to acknowledge all complaints within 3 working days and provide a full response within 14 working days. In more complex cases, we will keep you updated with our progress and estimated resolution time.

2. Dispute Resolution
   If you are not satisfied with our response, you may escalate the matter to a company director for a further review. We will do our utmost to resolve disputes fairly and amicably.
   Should the matter remain unresolved, you may consider contacting an Alternative Dispute Resolution (ADR) provider. While we are not currently signed up to a specific ADR body, we are willing to consider reasonable proposals from recognised UK-based ADR services.
   
   Please note:
   Disputes relating to the outcome of a prize competition (i.e. the random selection of winners or the correctness of answers) will only be considered if there is clear evidence of error or misconduct.

3. Governing Law
   These complaints and dispute procedures are governed by and construed in accordance with the laws of England and Wales. You agree that any legal action arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.